ICICI Bank

Client

 ICICI Bank

Tech Stack

Laravel, Angular, MySQL, HTML5, CSS3

Duration

December 2016 – December 2018

Project Overview

ICICI Bank required a comprehensive assessment of its IT infrastructure and security standards across its Data Center (DC), near DC, and Disaster Recovery (DR) infrastructure. The evaluation included critical IT components such as Backbone LAN and WAN networks, servers, storage systems, firewalls, load balancers, and essential facilities like UPS rooms and chiller plants. Validation was conducted through the Building Management System (BMS), and Standard Operating Procedures (SOPs) were reviewed with recommendations provided to align with industry best practices.

The project also focused on optimizing DC and NOC operations, including incident management, emergency call handling, outage management, and change request management. Root Cause Analysis (RCA) tracking systems and Known Error Database (KEDB) management were evaluated and improved to reduce turnaround times (TAT). Additionally, disaster recovery (DR) drill planning, documentation review, and fallback management were developed to enhance NOC resilience and operational efficiency.

Objective

Assess and validate the IT infrastructure and security standards of DC, near DC, and DR facilities.

Evaluate and optimize operations and processes, including incident, outage, and change request management.

Provide recommendations for SOP improvements and KEDB management to reduce future TAT.

Develop disaster recovery drill plans and fallback management strategies for enhanced NOC resilience.

Actions Taken

IT Infrastructure and Security Assessment

Conducted a detailed assessment of Backbone LAN and WAN networks, servers, storage systems, firewalls, load balancers, and other critical IT components. Validated UPS rooms, chiller plants, and other facilities using the Building Management System to ensure operational efficiency Reviewed IT security standards to identify gaps and recommend measures to align with industry best practices.

NOC Operations Optimization

Assessed incident management, emergency call handling, outage management, and change request management processes.

Introduced RCA tracking mechanisms to improve issue resolution efficiency and minimize recurring problems.

Disaster Recovery (DR) Planning

Designed comprehensive DR drill plans and documentation for the NOC.

Reviewed existing fallback management strategies and proposed enhancements to ensure seamless recovery during outages.

SOP Review and Recommendations

Evaluated existing Standard Operating Procedures (SOPs) for DC and NOC operations.

Provided actionable recommendations to streamline processes, enhance operational standards, and ensure regulatory compliance.

KEDB Management Enhancement

Developed recommendations for effective Known Error Database (KEDB) management to reduce turnaround times for future incidents.

Provided strategies for quick error identification and resolution.

Testing and Validation

Conducted system testing to validate the functionality and resilience of DC and DR infrastructure.

Provided a detailed report with recommendations to improve overall reliability and efficiency.

Outcome

Improved IT Infrastructure Standards: ICICI Bank’s IT infrastructure was optimized to meet industry best practices, ensuring enhanced reliability and security.

Streamlined Operations: The review and optimization of SOPs and NOC processes improved incident, outage, and change management workflows, leading to better operational efficiency.

Reduced Turnaround Times:Enhanced KEDB management significantly reduced TAT for incident resolution, improving response times and minimizing disruptions.

Enhanced Disaster Recovery Resilience: Comprehensive DR drill planning and fallback management strategies ensured robust preparedness for unforeseen outages.

Increased System Reliability: The validation and optimization of IT components and facilities strengthened the overall performance and reliability of ICICI Bank’s DC, near DC, and DR infrastructure.

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