Client
ICICI Bank
Tech Stack
Laravel, Angular, MySQL, HTML5, CSS3
Duration
December 2016 – December 2018
Project Overview
ICICI Bank required a comprehensive assessment of its IT infrastructure and security standards across its Data Center (DC), near DC, and Disaster Recovery (DR) infrastructure. The evaluation included critical IT components such as Backbone LAN and WAN networks, servers, storage systems, firewalls, load balancers, and essential facilities like UPS rooms and chiller plants. Validation was conducted through the Building Management System (BMS), and Standard Operating Procedures (SOPs) were reviewed with recommendations provided to align with industry best practices.
The project also focused on optimizing DC and NOC operations, including incident management, emergency call handling, outage management, and change request management. Root Cause Analysis (RCA) tracking systems and Known Error Database (KEDB) management were evaluated and improved to reduce turnaround times (TAT). Additionally, disaster recovery (DR) drill planning, documentation review, and fallback management were developed to enhance NOC resilience and operational efficiency.
Objective
Actions Taken
IT Infrastructure and Security Assessment
Conducted a detailed assessment of Backbone LAN and WAN networks, servers, storage systems, firewalls, load balancers, and other critical IT components. Validated UPS rooms, chiller plants, and other facilities using the Building Management System to ensure operational efficiency Reviewed IT security standards to identify gaps and recommend measures to align with industry best practices.
NOC Operations Optimization
Assessed incident management, emergency call handling, outage management, and change request management processes.
Introduced RCA tracking mechanisms to improve issue resolution efficiency and minimize recurring problems.
Disaster Recovery (DR) Planning
Designed comprehensive DR drill plans and documentation for the NOC.
Reviewed existing fallback management strategies and proposed enhancements to ensure seamless recovery during outages.
SOP Review and Recommendations
Evaluated existing Standard Operating Procedures (SOPs) for DC and NOC operations.
Provided actionable recommendations to streamline processes, enhance operational standards, and ensure regulatory compliance.
KEDB Management Enhancement
Developed recommendations for effective Known Error Database (KEDB) management to reduce turnaround times for future incidents.
Provided strategies for quick error identification and resolution.
Testing and Validation
Conducted system testing to validate the functionality and resilience of DC and DR infrastructure.
Provided a detailed report with recommendations to improve overall reliability and efficiency.
Outcome
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